Brand Terms of Service

1. Purchase Order Allocation: Submitting a Purchase Order (PO)confirms your allocation of funds toward future campaigns on StreamerDap. These funds will be applied to streamer sponsorships based on your campaign selections.

2. Invoicing & Payment Terms: Invoices are issued upon PO submission. If you are represented by an agency, the invoice will be sent to your agency directly. All invoices are due within sixty (60) days of the invoice date (Net 60), and may be paid via accepted methods, including credit card, ACH/bank transfer, PayPal direct, or other options listed on the invoice.
3. Late Payments: Unpaid invoices past the due date are subject to a late fee of ten percent (10%) of the total invoiced amount. Accounts with outstanding balances may be temporarily suspended until payment is resolved.
4. Invoice Disputes: Any invoice discrepancies must be submitted to support@streamerdap.com within seven (7) days of the invoice date. Disputes received after this period may not be eligible for review.
5. Campaign Budget Allocation: Budgets for each Campaign or Flight are distributed to streamers on a first-come, first-served basis until the campaign budget is fulfilled or the campaign end date is reached. Final billed amounts may vary slightly from the budgeted amount to ensure spend does not exceed the limit set by you.
6. Streamer Rates & KPIs: Streamer rates are based on each streamer’s average concurrent viewership (CCV) over the past 30 days on Twitch. Once a campaign launches, these rates are fixed. Actual CCV and performance metrics are reported after each stream within the campaign dashboard.
7. Sponsorship Deliverables: Sponsorship logos are displayed for up to fifteen (15) minutes per placement. Promotional links appear in chat every 1–3 minutes, depending on the streamer’s chosen setting. StreamerDap tracks the number of chat link clicks; however, third-party tracking must be handled by the client.
8. Streamer Participation & Availability: While streamer participation is encouraged, it is not guaranteed. Participating streamers will have Video On Demand (VOD) links and detailed reporting available post-stream as proof of delivery. Streamers may voluntarily provide verbal or chat promotion, but it is not required.
9. Content Violations & Brand Safety: Streamers must adhere to your brand guidelines if provided. If a logo is hidden or reduced to less than 5% of the visible stream area, or if a streamer violates brand requirements or attempts to sabotage a campaign, please report the issue through the campaign report dashboard or via email. We will investigate within three (3) business days. Confirmed violations will result in budget reallocation. Reports submitted more than fourteen (14) days after the stream date may not be eligible for review.
10. Refund Policy: All funds submitted via PO will be allocated to campaigns. Unused PO balances are non-refundable.
11. Subscriptions:

    11.1 Subscription Services: In addition to campaign-based spend, you may purchase subscription-based access to certain StreamerDap products or features (“Subscriptions”), such as platform access, analytics, or reporting tools. The specific Subscription tier, features, limits, fees, and term will be set forth in the applicable purchase order, insertion order, or other written ordering document that references these Brand Terms of Service (each, an “Ordering Document”).

    11.2 Term and Renewal: Unless otherwise stated in the applicable Ordering Document, each Subscription will commence on the Subscription start date specified therein and continue for the initial Subscription term indicated. At the end of the initial term, the Subscription will automatically renew for successive renewal terms equal to the initial term (but no longer than one (1) year at a time), at StreamerDap’s then-current Subscription rates, unless either party provides written notice of non-renewal at least thirty (30) days before the end of the then-current term.

    
    11.3 Fees, Invoicing, and Non-Payment: Subscription fees will be invoiced and payable in accordance with Section 2 (Invoicing & Payment Terms). Failure to pay Subscription fees when due may result in temporary suspension or downgrade of Subscription features, in addition to any late fees or remedies described in Section 3 (Late Payments).

    11.4 Changes and Overages: You may request Subscription upgrades, add-ons, or other changes via an updated Ordering Document. Any usage that exceeds the limits of your Subscription (such as additional campaigns, seats, or data access beyond the included allowance) may be subject to additional fees at StreamerDap’s then-current rates or as otherwise agreed in an Ordering Document.

    11.5 No Early Termination Refunds: Except as expressly stated in an Ordering Document or required by applicable law, Subscription fees are non-cancellable and non-refundable, including if you choose to stop using the Subscription or terminate for convenience before the end of the then-current term.

12. ICA Managed Services

    12.1 Description of Services: From time to time, you may elect to engage StreamerDap to provide hands-on campaign strategy, planning, setup, optimization, and/or reporting services in connection with campaigns (“ICA Managed Services”). The scope of any ICA Managed Services (including deliverables, timelines, and responsibilities) will be described in the applicable Ordering Document or statement of work (“SOW”).

    12.2 Fees and Billing: Fees for ICA Managed Services may be structured as flat fees, percentage-of-spend fees, project-based fees, or other models as specified in the applicable Ordering Document or SOW. Unless otherwise stated, ICA Managed Services fees are in addition to any media, campaign, or PO spend and will be invoiced in accordance with Section 2 (Invoicing & Payment Terms).
    
    

    12.3 Your Responsibilities: You remain responsible for (i) providing complete and accurate brand guidelines, targeting parameters, and creative assets; (ii) obtaining any necessary internal approvals and legal or compliance review; and (iii) responding to StreamerDap’s requests for information in a timely manner. StreamerDap will not be liable for delays, under-delivery, or performance shortfalls to the extent caused by your failure to provide required information, approvals, or assets.

    12.4 Performance and KPIs: Any key performance indicators (“KPIs”), forecasts, or performance estimates referenced in an Ordering Document, SOW, or other materials are good-faith projections only and do not constitute guarantees. While StreamerDap will use commercially reasonable efforts to execute ICA Managed Services in accordance with agreed strategies and industry practices, StreamerDap does not warrant or guarantee any particular level of impressions, clicks, conversions, revenue, or return on ad spend.

    12.5 Cancellations and Changes: If you cancel or materially change a campaign or SOW after StreamerDap has begun ICA Managed Services, you will remain responsible for any non-cancellable costs already incurred and for the proportionate fees for work performed up to the effective date of cancellation or change, unless otherwise agreed in writing.

13. AI Stream Monitoring

    13.1 Use of AI Tools: You acknowledge and agree that StreamerDap may use automated technologies, including machine learning and artificial intelligence (“AI Tools”), to capture, monitor, and analyze streams, VODs, chat activity, and related engagement data associated with campaigns run through StreamerDap.

    13.2 Purposes: AI Tools may be used to:

    • Measure campaign delivery and performance (including duration and viewability of logos, integration of Sponsored Assets, chat link frequency, and click activity);
    • Help identify potential content violations or brand-safety issues;
    • Assist in detecting suspected invalid or fraudulent activity; and
    • Generate analytics, reporting, and insights and support improvement of StreamerDap’s products and services.

    13.3 AI Outputs and Access: Subject to your payment of applicable fees and compliance with these Terms, StreamerDap may make available certain AI-generated reports, scores, alerts, or insights (“AI Outputs”) through dashboards, reports, or APIs. You may use AI Outputs solely for your internal business purposes in connection with campaigns run via StreamerDap and in accordance with these Terms. You may not resell, sublicense, or commercially exploit AI Outputs as a standalone product or service without StreamerDap’s prior written consent.

    13.4 Accuracy and Limitations: You understand that AI Tools and AI Outputs are probabilistic and may be incomplete, inaccurate, or biased. AI Outputs are provided “as is” and are intended to assist, not replace, human review and judgment. You remain solely responsible for decisions or actions you take in reliance on AI Outputs and for complying with all applicable laws and any public statements you make about your use of AI.

    13.5 Data Use and Privacy: StreamerDap may use data collected via AI Tools to provide, operate, maintain, and improve its services, including training and tuning models, provided that any personal data is processed in accordance with StreamerDap’s Privacy Policy and, where applicable, any separate data protection or data processing terms agreed between you and StreamerDap.

    13.6 Compliance Obligations: You are responsible for ensuring that your instructions to StreamerDap and your use of AI Outputs (including any audience or user profiling, targeting, or decision-making based on such outputs) comply with applicable advertising, privacy, and consumer-protection laws and self-regulatory standards, as well as your own published privacy notices and policies.
    
    

For any questions or support needs, please contact us at support@streamerdap.com.

Thank you for choosing StreamerDap!